WalkThru is a logical, pragmatic solution for capturing, formatting and standardizing IT procedures for users.
User documentation allows employees to use any application in the way it was intended and to deliver the ROI that was promised.
Users are more likely to use software if they know how to use it effectively (and without having to risk embarassment asking others)
Users facing an ambiguous UI? Current instructions avoid errors.
Avoid the enterprise software version of Chinese Wispers. Provison of a rule book removes creative on the job training.
Encapsulating the tasks in a clear, visual, unambiguous and standardized way allows for flexibility with resourcing.
A clear, complete rule book makes it easier for the help desk and the users to to the right thing.
The business looks more organized. The business is more organized.
Lian Passmore, Northpower
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