WalkThru connects to ServiceNow directly using the ServiceNow API. WalkThru can create new articles and also update existing articles. Customers report creation speeds of 3x normal methods.
WalkThru also gives you full control over the style and layout of your articles so you can standardize appearance and structure.
Instant Fully Formatted ServiceNow Knowledge Articles direct from WalkThru.
Rapidly capture the knowledge and instantly create fully formatted ServiceNow Knowledge Articles
Automatic reformatting of the creator's work to suit the ServiceNow Knowledge Base. One step in WalkThru delivers a screenshot (with counter markup) as well as an ordered procedure in text (including an automatic snip of the important area of the screen)
Automatically create a table of contents in the ServiceNow Knowledge Article to allow the user to quickly find the applicable section.
Accurate and up to date instructions allow users to help themselves without having to call the help desk.
Easy to understand materials reduce the time it takes to resolve a users issue.
Handle the same issue in the same way everytime.
Handle some incidents faster by providing clear visual instructions.
A clear, complete rule book makes it easier for the help desk and the users to to the right thing.
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